Refund policy

Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, you have 30 days from receipt of your order to reject items that are faulty, damaged, or not as described and request a full refund. After 30 days, we may offer a repair or replacement at our discretion.

Online Orders – Change of Mind

For purchases made online or by phone, you may cancel your order for any reason within 14 calendar days of receiving it, in line with the Consumer Contracts Regulations 2013.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• You are responsible for return shipping costs unless the item is faulty.

How to Start a Return

Contact info@thesparkz.co.uk to request a return or cancellation. We will provide the return address and instructions.
Do not send items back without our confirmation, as we cannot accept unapproved returns.

Non-Returnable Items

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalised products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids or gases

• Promotional or free items

• Sale items and gift cards

Refunds

Approved refunds will be processed to your original payment method within 14 days of receiving the returned goods or of your cancellation notice, as required by law.

Limitation of Liability

To the fullest extent permitted by law, The Sparkz shall not be liable for any indirect, incidental, or consequential damages arising from the purchase, use, or return of our products.